Advanced Instrument Development, Inc.

2545 CURTISS STREET DOWNERS GROVE, ILLINOIS 60515 USA

TEL: 630-271-9729  FAX: 630-271-9995

 

 

      

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   PRODUCT SUPPORT

 

 

 

 

 

 

 

 

Now you can register your products on line! Click HERE to go to the registration form now.

We want you to have the best possible technical support should a problem arise. In many cases the Original Equipment Manufacturer, or the system integrator, integrated your AID product into your system.

In order to determine whether the problem lies with the AID product or the system interface, your first contact should be with the company that supplied the system. In many cases, replacement parts will come through them, and they will handle warranty considerations.

If the product was purchased directly from AID please call us first, of course. Our technical support staff is highly experienced and will work hard to resolve your problem.

Technical Support can be reached at 1-800-AID-XRAY on weekdays between the hours of 7:00am and 4:00pm Central USA Time Zone.

Please see our Warranty and our Returns Policy for more information.

The first FREQUENTLY ASKED QUESTIONS (FAQ) has been started. Click on the appropriate subject below to view the FAQ about the subject. Soon we hope to have FAQs available that cover most of the questions our readers and callers have asked. These FAQs will be based on questions and assistance we have provided over the years to our customers. We hope you will find them helpful.

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